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Privacy Policy

Last updated: March 12, 2026

This Privacy Policy explains what information Redoor collects, how we use, disclose, retain, and protect it, and the choices and rights available to you.

Notice at Collection and Categories of Personal Information

Depending on how you use Redoor, we may collect the following categories of personal information:

  • Identifiers and contact details, such as name, email address, handle, company details, and phone number
  • Account, authentication, and security data, including password-related auth events, session details, MFA state, and IP address
  • Professional and profile details, including markets, deal preferences, roles, bios, licensing, and trust indicators
  • User-generated content, including posts, comments, messages, meeting records, project updates, reports, and invites
  • Billing and commercial information, such as plan tier, subscription status, Stripe customer identifiers, and billing events
  • Lead, support, moderation, and compliance data, including intake forms, abuse reports, and case review notes
  • Device, browser, and usage information used for operations, abuse prevention, debugging, and security

Sources of Information

We collect information from the following sources:

  • Directly from you when you create an account, edit a profile, subscribe, post, message, or contact us
  • Automatically from your use of Redoor, including session, device, and security telemetry
  • From service providers that support hosting, authentication, billing, communications, error monitoring, and infrastructure
  • From other users when they invite you, message you, tag you, or report content involving your account

How We Use Information

  • Provide authentication, onboarding, profiles, feed, messaging, projects, meetings, invites, and billing features
  • Personalize recommendations and ranking based on profile data, onboarding inputs, and engagement behavior
  • Maintain platform safety, detect abuse, investigate reports, and enforce our terms and policies
  • Operate subscriptions, send service notices, handle support requests, and administer partner intake workflows
  • Comply with legal obligations, preserve records, and respond to lawful requests
  • Debug, secure, improve, and measure the reliability of Redoor

How We Disclose Information

We do not sell personal information, and we do not currently share personal information for cross-context behavioral advertising. We disclose personal information only as reasonably necessary to operate Redoor, protect users, or comply with law.

  • Infrastructure, hosting, authentication, database, and communications providers that help operate Redoor
  • Payment processors and billing tools involved in subscription checkout and customer billing support
  • Meeting and communications service providers used to deliver scheduling and real-time collaboration features
  • Third-party private lenders, if you submit a business-purpose investor financing inquiry through Redoor's financing intake feature. Submitting the intake form constitutes your affirmative consent to share your inquiry details — including name, contact information, entity name, loan parameters, and project description — with lenders solely for the purpose of routing your inquiry for potential review. This sharing is necessary to perform the service you requested and is not a sale of your personal information.
  • Professional advisors, auditors, insurers, regulators, or law enforcement when legally required or reasonably necessary
  • Other users according to your profile settings, project memberships, messages, posts, and invite flows

Cookies, Local Storage, and Similar Technologies

Redoor uses cookies and similar storage for authentication, security, session continuity, preferences, service delivery, and platform reliability. Additional detail is available in our Cookie Notice.

Because Redoor does not currently sell personal information or use cross-context behavioral advertising, we do not provide a separate "Do Not Sell or Share" link at this time. If that changes, we will update this notice and any required controls.

Retention and Security

We retain personal information for as long as reasonably necessary to provide services, maintain accounts, resolve disputes, preserve security logs, enforce agreements, and satisfy legal or operational obligations. Retention periods may vary based on the type of data, our relationship with you, and the sensitivity of the information.

We use technical and organizational safeguards designed to protect personal information, but no system is perfectly secure. Users should also use strong passwords, MFA where available, and caution when sharing sensitive information.

Your Choices Inside the Product

  • You can update many profile fields and visibility controls from your account settings
  • You can manage paid plans, renewal status, and payment methods through billing settings or Stripe's portal
  • You can use block, report, and moderation tools to limit interactions and flag suspicious behavior
  • You can control certain browser storage directly through your browser settings, subject to platform functionality limits

U.S. State Privacy Rights

Depending on your state of residence and applicable law, you may have rights to access, correct, delete, export, or obtain a portable copy of certain personal information. You may also have rights to object to or limit certain processing, and to appeal a denied request where state law provides an appeal right.

Redoor does not currently sell personal information or share personal information for cross-context behavioral advertising. Redoor also does not use sensitive personal information to infer characteristics beyond providing and securing the service.

  • To submit a rights request, email hello@redoor.co or use the instructions on our Contact page
  • Authorized agents should identify themselves and provide proof of authority where applicable
  • We may request identity verification before fulfilling a request
  • If we deny a request, you may appeal by replying to the decision email or emailing hello@redoor.co with the subject line "Privacy Appeal"
  • We will not discriminate against you for exercising applicable privacy rights

Children, International Use, and Policy Updates

Redoor is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child provided data to us, contact us so we can review and take appropriate action.

Redoor and the service providers we rely on may process information in jurisdictions outside your state or country of residence. We may update this Privacy Policy from time to time, and the latest version will be identified by the "Last updated" date above.

For privacy questions or requests, see Contact.